Online Shopping Customer Satisfaction Policy

(Ordering, Shipping & Return Procedures)

See also In-Store Customer Service Policy (English or Spanish)

Customer Satisfaction Policy

Our goal is for you to be completely satisfied with your purchase.

Pricing & Availability

Prices are subject to change without notice. We are not responsible for errors, omissions or misprints. Order fulfillment is subject to product availability. Some products may not be available for shipping in all states. Check with your Pinch A Penny Customer Service Representative for the latest product availability by calling 1-877-747-7946. Sales promotions and offers on this website cannot be combined with any other sales, promotions, offers or previous purchases.

Payment Options

We gladly accept Visa, MasterCard, American Express, and Discover. For credit card orders your billing address must match your credit card statement address for us to process the transaction.

Free Shipping

We offer free shipping of all items in 46 contiguous states. We do not ship to the states of California and Washington. We do not ship outside of the 48 contiguous US states. Handling charges for orders are as follows:

Same Day Shipping

Orders taken by 2pm Eastern Time will usually ship out the same day for all in stock merchandise. Some items may take extra time due to seasonal demands. Check with your Pinch A Penny Customer Service Representative for the latest product availability by calling 1-877-747-7946.

Merchandise Returns/Exchanges

Returning or Exchanging An Item To Our Online Store

We want you to be satisfied with your purchase from Pinch A Penny, so we offer you a 30 day guarantee on merchandise (excludes custom orders, chemicals, replacement parts, pool cleaners, opened liners, opened covers and opened blankets unless damaged). All damages must be reported within 72 hours of receipt of product. To return any product(s), it must be in the original condition and packaging. Used items cannot be returned. To return product(s), call our customer service department at 877-747-SWIM to get a return authorization (RA) number and ship-to information. Then securely pack your product(s) in the original packaging and send via prepaid insured FedEx to the address provided to you by our customer service department. Charges for shipping returned products back are the customer's responsibility. All returned products and FedEx or Common Carrier shipments refused will be subject to a 20% restocking fee charged to the customer's credit card upon return to Pinch A Penny. Orders returned without RA numbers will result in your credit being delayed or denied. Sorry, we cannot refund handling fees.

Exchanging An Item At A Pinch A Penny Local Store

You may only return an item purchased online at a local Pinch A Penny store if it is defective up to 30 days after the original purchase date. The store cannot issue a refund or credit, but will do an even exchange for the exact same item. Just follow these steps:

Oversize Item Delivery

Please note that some items on our Web site are marked as Special Delivery. These items are not shipped via FedEx like the majority of our products, but through a freight carrier because the items are either too big or weigh too much to be shipped through FedEx. Delivery for items shipped freight is typically longer than our standard FedEx shipping time, typically ranging anywhere between 5 to 10 days.

The local freight terminal in your area will contact you via telephone within 48 hours of receiving your shipment at their dock in order to schedule a delivery appointment. Freight companies deliver Monday through Friday, 8am-5pm. A delivery appointment window (9am-12pm or 1pm-4pm) on a set date will be provided to you. There must be someone home to accept and sign for the delivery (freight companies will not drop off items without your help and signature).

The carrier is equipped with a liftgate in order to bring your shipment to ground level. It is your responsibility to move your shipment from the drop-off point to your designated area. Please be sure to inspect and count all boxes. If anything is damaged or missing, make a note of it on your bill of lading.

If for any reason you are not available to accept the delivery via your scheduled appointment timeframe, the carrier will leave a missed-appointment tag on the delivery residence's front door or other designated area. You must contact the carrier to re-schedule the delivery.

Please note that a minimum re-delivery fee of $79.00 will apply if the assigned delivery appointment is missed without prior notice to the carrier. The fee can be higher due to the fact that the the truck is enhanced with a liftgate, which is considered specialty equipment. Any imposed fees will be at the customer's expense.

Please contact a Customer Service Advisor at 877-747-7946 for assistance with any questions about oversized shipments.