Please note that some items on our Web site are marked as Special Delivery. These items are not shipped via FedEx like the majority of our products, but through a freight carrier because the items are either too big or weigh too much to be shipped through FedEx. Delivery for items shipped freight is typically longer than our standard FedEx shipping time, typically ranging anywhere between 5 to 10 days.
The local freight terminal in your area will contact you via telephone within 48 hours of receiving your shipment at their dock in order to schedule a delivery appointment. Freight companies deliver Monday through Friday, 8am-5pm. A delivery appointment window (9am-12pm or 1pm-4pm) on a set date will be provided to you. There must be someone home to accept and sign for the delivery (freight companies will not drop off items without your help and signature).
The carrier is equipped with a liftgate in order to bring your shipment to ground level. It is your responsibility to move your shipment from the drop-off point to your designated area. Please be sure to inspect and count all boxes. If anything is damaged or missing, make a note of it on your bill of lading.
If for any reason you are not available to accept the delivery via your scheduled appointment timeframe, the carrier will leave a missed-appointment tag on the delivery residence's front door or other designated area. You must contact the carrier to re-schedule the delivery.
Please note that a minimum re-delivery fee of $79.00 will apply if the assigned delivery appointment is missed without prior notice to the carrier. The fee can be higher due to the fact that the the truck is enhanced with a liftgate, which is considered specialty equipment. Any imposed fees will be at the customer's expense.
Please contact a Customer Service Advisor at 877-747-7946 for assistance with any questions about oversized shipments.